Refund policy

Because every piece is printed on demand specifically for you, NAO OA NEBA does not accept returns for change of mind or size exchanges.

We DO offer a full refund or replacement in these cases:
1. Defective product (tear, print defect, wrong print)
2. Wrong item shipped
3. Damaged in transit
4. Order not delivered (RTO caused by our logistics partner)

How to claim
- Email us at fashion@nau-oa-neba.com with your order ID, a photo of the issue, and your WhatsApp number within 48 hours of delivery.
- Our team responds within 24 hours. If approved, a replacement is shipped free of cost, or a full refund is initiated.

Refund Timeline
- Prepaid orders: refund to the original payment method within 5–7 business days after approval.
- COD orders: refund via bank transfer / UPI within 5–7 business days.

Cancellations
- You may cancel a prepaid order within 24 hours of placing it, before dispatch, for a full refund.
- Once dispatched, cancellation is not possible.

Non-returnable
- Items marked "Final Sale" (if any)
- Items worn, washed, or damaged by the customer